I have had the same issue since Friday night. Comcast technician informed me that there are pockets of areas in the U.S. that are having the problem. No fix, yet.
Switched from just internet to internet + TV on 11/22 and have not seen any channels other than "TV Go" on Samsung TV, Roku, iPad app and in the browser. Switched because Hulu is raising their pricing. Hope this gets resolved before our next monthly charge for Hulu. We have tried AT&T and Hulu but keep coming back to Xfinity because Xfinity has always seemed to have the best quality but, this is very disappointing.
Found the answer: Contact support via phone and ask for a FULL ACCOUNT REFRESH. Support person said something may have been out of sync between what our account showed as our TV plan and the TV plan that the Apps saw. Since we had no channels for an entire week we were also able to ask for a reduction on our next bill.
Responses
dewalton
New Poster
•
1 Message
7 m ago
I'm having the same problem. I had a similar one when I first started with them...took a week to get it fixed.
0
Davis0973
New Poster
•
1 Message
7 m ago
0
0
anweidner
New Poster
•
7 Messages
7 m ago
I have had the same issue since Friday night. Comcast technician informed me that there are pockets of areas in the U.S. that are having the problem. No fix, yet.
0
anweidner
New Poster
•
7 Messages
7 m ago
0
0
dsjra5
Regular Visitor
•
2 Messages
7 m ago
Switched from just internet to internet + TV on 11/22 and have not seen any channels other than "TV Go" on Samsung TV, Roku, iPad app and in the browser. Switched because Hulu is raising their pricing. Hope this gets resolved before our next monthly charge for Hulu. We have tried AT&T and Hulu but keep coming back to Xfinity because Xfinity has always seemed to have the best quality but, this is very disappointing.
0
0
dsjra5
Regular Visitor
•
2 Messages
7 m ago
Found the answer: Contact support via phone and ask for a FULL ACCOUNT REFRESH. Support person said something may have been out of sync between what our account showed as our TV plan and the TV plan that the Apps saw. Since we had no channels for an entire week we were also able to ask for a reduction on our next bill.
0
0
Psgritt
New Poster
•
4 Messages
4 m ago
I discovered that if you are using A VPN app the system thinks you are not at home
0
0
Psgritt
New Poster
•
4 Messages
4 m ago
I have similar problem but only CBS channel 433 missing.
has been on and off for a couple of weeks
all other channels are fine
0
0