GLRobin's profile

Visitor

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2 Messages

Sunday, June 9th, 2024 2:26 AM

Missing Channels suddenly

My subscription has been the same and had no renewal necessary or term limit. As of today, 6/6/2024, suddenty I cannot get MSNBC, CNN or anything really beyond basic 10 channels. But yesterday  I had all.  Still paying a hefty $145 per month for interent and cable TV! For that price, just 10 channels?  Did Xfinity pull a fast one and just reduce things out of the blue...So confused-I am current on my payments monthly.  Frustrated and frustrating!

Problem Solver

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791 Messages

5 months ago

Log into the Xfinity website and see what it claims your current level of TV service is.

Official Employee

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569 Messages

5 months ago

Good evening @GLRobin. Are you getting any error messages when you try any channel besides the basic ones? 

Visitor

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2 Messages

Yes that is right.  I think what has happened perhaps is that for quite a while, I was getting many channels for my epxensive monthly plan.  They did some upgrades to the xfintiy in my neighborhood and things haven't been the same since.  Perhaps I was getting channels for all these years that I should not have been getting?  And now with their improvements, so-called, I am getting only the basic 10 + channels. but how could it be that MSNBC and CNN are not among the "basic" channels?

In any case, it was a sudden change and I have changed NOTHING--one day it got them and the next day, YES, ERROR messages--Not authorized.

Thanks for your reply.  Error message on all channels except the basic. I would trade CNN or MSNBC for Fox which continues to  be allowed!  Lol!

Thanks for your assistance.

Official Employee

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974 Messages

GLRobin thank you for that additional context helping us paint a clearer picture. I would like to take a look at your account to double-check your subscription details in relation to these missing channels. Can you send me a direct message with your full name and complete service address to get started?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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