Regular Visitor
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4 Messages
Missing a handful of channels
Since yesterday, I've been missing about 4 channels--in Washington, DC, 893 and 894 (IFC and Hallmark HD) and BBC America and Oxygen (930 and 931). They remain on the list of channels I subscribe to. I can also see the SD versions of these channels. I have a TiVo, which I have not had these issues with before, and which I've restarted several times. The automated chat system assumes I have an X1 box and suggests restarting it. I don't see other options for chatting with a person or emailing them. I can wait or print out a copy of the bill to get the support phone number. Any advice in the meanwhile?
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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Ma4201
Contributor
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67 Messages
5 years ago
When I have an issue with Xfinity I call 800 934 6489 you will have to listen to a bunch of voice promts to get to a live person I have better luck getting to a live person weekdays during the daytime
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Jcdriscodc
Regular Visitor
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4 Messages
5 years ago
Yes, they remain on the set of channels I subscribe to and are available through my non-Comcast internet to watch on my iPad.
This has occasionally happened before and "fixed itself" within a few hours. I may try the phone number listed below if that doesn't happen this time. I wouldn't mind nonautomated chat, but I don't see how to do that. The app and website don't make it easy to communicate with Comcast.
Edited to add: No mention on pdfs of bills, which also offer more ways to contact Comcast. Will wait to see if it fixes itself and will then try contacting them. Not worth a service visit for me right now.
Final note: The problem has been resolved. I'm not sure how. The app reported widespread outages in the neighborhood, so perhaps that was related. I will likely just wait again next time.
Further edited: As another workaround, I added IFC and BBC America to my Apple TV. Bitrate appears to be higher than the Comcast cable. I may stay with this approach even if the channels do return.
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Jcdriscodc
Regular Visitor
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4 Messages
5 years ago
Fix lasted for less than a day. Problem is back again. Will probably just wait again. There are new outages in neighboring zip codes.
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Jcdriscodc
Regular Visitor
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4 Messages
5 years ago
Final update: Chatted with a support person who sent a signal that fixed the problem. Unsure of the cause, but solution turned out to be simple. Will take this route first next time.
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Praziquantal
New Poster
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1 Message
4 years ago
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