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Mr_Dub
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Saturday, January 15th, 2022 3:50 AM

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Missed entire game!!!

Your guide showed the Warriors vs Bulls game on channel 725, so I recorded! ESPN instead recorded and I came home miss my entire game!!! You continually raise fees for a terrible provider! Your service just [EDIT: Language]!🤬🤬🤬

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3 years ago

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Andyr1

Gold Problem Solver

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8K Messages

3 years ago

Comcast gets their guide data from a 3rd party. That 3rd party gets their info from the networks and local stations. If there is a last-second change, it can sometimes not ripple through in time.

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CCLayla

Gold Problem Solver

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259 Messages

3 years ago

Hi, @Mr_Dub, I truly hate to hear of this error with your recording for the Warriors vs Bulls game. This would have broken my heart, so I deeply apologize. 

It would be my pleasure to take a closer look into the account to see how we can make this right for you, as well as ensure you're receiving the best value for your services. 

Could you please send our team a private message with your first and last name, and address for further assistance? 

To send a private message, you may need to:

  • Click "Sign In"
  • Click the "direct message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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