Skip to main content

    Support

    Offers

U
user_994f79
1st Reply
1st Like
1st Topic

Visitor

 • 

8 Messages

Monday, March 31st, 2025 4:06 PM

mgmplus

I have Xfinity that comes with MGMPLUS. However about once a week MGMPLUS wants me to reactivate by going through "Update Provider". It's worked in the past but now when I get to the final step I keep getting a message saying "This page isn't working right now". How do I get MGMPlus back?

Question

 • 

Updated 

16 days ago

37

1

0

XfinityRoberto

Official Employee

 • 

1.7K Messages

23 days ago

Hi there and welcome to Comcast! Thank you so much for taking your time in reaching out to us today regarding the troubles you are having with MGM+. You are in the right place and we are happy to assist you today. How are you trying to access MGM+? 

4

0

user_994f79

Visitor

 • 

8 Messages

I access MGM Plus via ROKU TV and a ROKU box on my other set. It seems if I don't watch something on there for several days it pops up a message to go: MGMPlus.com/profile to update my provider. This is ridiculous but it usually works. This past time after picking Xfinity it gave me an error screen. I contacted MGM Plus support and am still waiting for their "solution". However, after three days of error I tried again last night and was able to reactivate and watch shows.

Like

Reply

23 days ago

0

XfinityRoberto

Official Employee

 • 

1.7K Messages

It sounds like there is an issue with the app via Roku. I would recommend waiting for them and see if they push out an update on to the app on the Roku. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

23 days ago

0

user_994f79

Visitor

 • 

8 Messages

They fixed the "This page isn't working right now" problem. However almost every time I access MGM Plus it gives me a 6-digit code on the TV screen and tells me to login at mgmplus.com/activate. It works but none of my other streaming services do this. MGM Plus is via my Xfinity account.

Like

Reply

18 days ago

0

XfinityWilliam

Official Employee

 • 

1.2K Messages

 

user_994f79

It sounds like the activation process for MGM Plus is a bit more cumbersome compared to other streaming services. This might be due to specific security measures or account verification processes that MGM Plus has in place.

Here are a few steps you can try to streamline the process:

  1. Check for Updates: Ensure that your MGM Plus app and your device's firmware are up to date. Sometimes, updates can resolve recurring issues.

  2. Persistent Login: Some streaming services offer a "stay logged in" option. Check if MGM Plus has this feature and enable it if available.

  3. Browser Cache: Clear your browser cache and cookies before logging in at mgmplus.com/activate. This can sometimes resolve issues with repeated login prompts.

  4. Contact Support: Reach out to MGM Plus customer support. They might be able to provide a more permanent solution or explain why this specific activation process is required.

  5. Device Settings: Check your device settings to ensure it’s not automatically logging you out or clearing session data.

I hope these steps help make your streaming experience smoother! If you need more detailed instructions or have other questions, feel free to ask. 😊

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

forum icon

New to the Community?

Start Here