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user_994f79
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8 Messages

Monday, March 31st, 2025 4:06 PM

mgmplus

I have Xfinity that comes with MGMPLUS. However about once a week MGMPLUS wants me to reactivate by going through "Update Provider". It's worked in the past but now when I get to the final step I keep getting a message saying "This page isn't working right now". How do I get MGMPlus back?

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1 month ago

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XfinityRoberto

Official Employee

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1.7K Messages

2 months ago

Hi there and welcome to Comcast! Thank you so much for taking your time in reaching out to us today regarding the troubles you are having with MGM+. You are in the right place and we are happy to assist you today. How are you trying to access MGM+? 

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user_994f79

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8 Messages

I access MGM Plus via ROKU TV and a ROKU box on my other set. It seems if I don't watch something on there for several days it pops up a message to go: MGMPlus.com/profile to update my provider. This is ridiculous but it usually works. This past time after picking Xfinity it gave me an error screen. I contacted MGM Plus support and am still waiting for their "solution". However, after three days of error I tried again last night and was able to reactivate and watch shows.

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2 months ago

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XfinityRoberto

Official Employee

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1.7K Messages

It sounds like there is an issue with the app via Roku. I would recommend waiting for them and see if they push out an update on to the app on the Roku. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_994f79

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They fixed the "This page isn't working right now" problem. However almost every time I access MGM Plus it gives me a 6-digit code on the TV screen and tells me to login at mgmplus.com/activate. It works but none of my other streaming services do this. MGM Plus is via my Xfinity account.

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2 months ago

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XfinityWilliam

Official Employee

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1.3K Messages

 

user_994f79

It sounds like the activation process for MGM Plus is a bit more cumbersome compared to other streaming services. This might be due to specific security measures or account verification processes that MGM Plus has in place.

Here are a few steps you can try to streamline the process:

  1. Check for Updates: Ensure that your MGM Plus app and your device's firmware are up to date. Sometimes, updates can resolve recurring issues.

  2. Persistent Login: Some streaming services offer a "stay logged in" option. Check if MGM Plus has this feature and enable it if available.

  3. Browser Cache: Clear your browser cache and cookies before logging in at mgmplus.com/activate. This can sometimes resolve issues with repeated login prompts.

  4. Contact Support: Reach out to MGM Plus customer support. They might be able to provide a more permanent solution or explain why this specific activation process is required.

  5. Device Settings: Check your device settings to ensure it’s not automatically logging you out or clearing session data.

I hope these steps help make your streaming experience smoother! If you need more detailed instructions or have other questions, feel free to ask. 😊

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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