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mark1154
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18 Messages

Monday, February 3rd, 2025 4:59 PM

MASN

We moved to a retirement community which pays for Xfinity Performance (I think that’s what it’s called). We wanted to switch to DVR service so an additional account with an X1 box was set up. I tried to pull up MASN on this new setup and received a msg that MASN required a subscription. We’re already paying extra per month for DVR service. Why isn’t MASN included?

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Updated 

2 months ago

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XfinityThomasC

Official Employee

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2.4K Messages

2 months ago

Hello, @mark1154 

We consider many options based on our customers' diverse interests and offering a wide variety of quality channels that everyone enjoys. We're always working to bring you the best and widest variety of programming possible, which is why we regularly review networks based on our customers’ interests.

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mark1154

Frequent Visitor

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18 Messages

This did not answer my question. I want to know how much more I am required to pay per month on my X1 account. 

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2 months ago

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mark1154

Frequent Visitor

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18 Messages

And since it is absolutely impossible to talk to a live agent, I need to get answers this way. 

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2 months ago

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XfinityBillie

Official Employee

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3.2K Messages

 

mark1154 I apologize for our misunderstanding, our team would be more than happy to take a look over the account and see what we would need to do to add MASN and how much more that will cost. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

I am an Official Xfinity Employee.
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2 months ago

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user_11845

1 Message

2 months ago

Is Xfinity going to offer a similar promo to last season with MASN?

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