Greetings, @user_qtxdf9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you lost some of your channels, but you have definitely come to the right place for assistance.
Can you tell me a little more about what happened? Were you making changes to your service or equipment during the call, or was the call for a completely unrelated issue? Did you receive any kind of order approval by text or email during the conversation?
XfinityJamesC
Official Employee
•
2.4K Messages
8 months ago
Greetings, @user_qtxdf9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you lost some of your channels, but you have definitely come to the right place for assistance.
Can you tell me a little more about what happened? Were you making changes to your service or equipment during the call, or was the call for a completely unrelated issue? Did you receive any kind of order approval by text or email during the conversation?
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