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hlx94025
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19 Messages

Thursday, March 21st, 2024 3:18 AM

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Lost ABC, CBS, NBC, KQED, etc.. (local channels)

San Francisco Peninsula. I just lost a bunch of channels (error V52 on my Tivo). Looks like I lost all local channels (e.g. ABC, NBC, CBS, KQED, KPIX, FOX....) Other channels (e.g CNN, CBNC, ESPN, HBO,...) are working fine. Anybody seeing this?

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8 months ago

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hlx94025

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19 Messages

8 months ago

By the way error V52 on a Tivo means "Lost Signal"

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hlx94025

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8 months ago

SOLVED: It seems the missing channels came back during the night.

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hlx94025

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Spoken too fast.... For a while all channels were gone (lost signal). Cable channels came back but all local channels (affiliated channels) are still gone like yesterday. What is going on Xfinity?????

(Note: what is "funny" is that we got a text a couple of days ago about Xfinity working at improving his network in our area... I guess what ever they did did not improve anything.....)

(edited)

8 months ago

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XfinityJustinC

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@hlx94025 I really appreciated your time working with me today and I wanted to recap everything we did before I follow back up with in a few days. 

Equipment needs to be set up in a specific hierarchy to ensure the correct signals are being received, and the tv equipment needs specific entitlements (this is the information that lets your equipment provide the channels in your lineup). I've made sure everything is set correctly with the equipment, and refreshed the entitlements so the equipment is receiving the correct line up information. 

Definitely keep me updated in the direct message if the error comes back before I follow up, have a great day.

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8 months ago

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