jhqbraille's profile

Contributor

 • 

22 Messages

Sat, Aug 6, 2022 3:00 AM

losing sports channels

Since I'm home sick I've noticed things I'd never have noticed otherwise. 

1. I can sign in just fine with my iPad, but almost every other on demand episode doesn't play.

2. so, thinking it was the IOS, I tried to sign in on the website.

It seems like I am being forced to sign up for two-part verification. I do not want to do that. I worked around it, but by then the show I wanted to watch is over or so I'm annoyed, I don't care to mess with on demand.

3. My bill has gone up... yet again... but, wait for it...

4. my channel line up has gone down and what's missing... (The only thing that keeps me with Comcast television, period)

SPORTS! 

Okay, what on earth is going on Comcast!? Trying to lose all of your loyal consumers at once. Way to go! 

J

 

XfinityChe

Official Employee

 • 

6.4K Messages

10 d ago

Hello and thank you for making a post to share your experience. I can definitely understand why this would be frustrating. I would be more than happy to review your account to help address your concerns. Can you send a direct message with your first and last name and service address? To send a direct message click the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.

jhqbraille

Contributor

 • 

22 Messages

@XfinityChe​ The direct messaging is not accessible for some reason.

XfinityChe

Official Employee

 • 

6.4K Messages

Hmmm, that's odd. Can you please make sure you are signed in to your Forums profile?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
jhqbraille

Contributor

 • 

22 Messages

@XfinityChe​ While I was messing around with the direct messaging, the streaming app kicked me out and I can't get back in. This is utterly ridiculous. My husband missed the orioles game and I can't even watch ancient on demand shows. You're losing us Comcast... fast!

XfinityChe

Official Employee

 • 

6.4K Messages

Thank you for letting me know. I'm truly sorry for the experience you're having. I'd be happy to troubleshoot with you once you can send me a private message so I can gather your account details to get started. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
jhqbraille

Contributor

 • 

22 Messages

@XfinityChe​ I just felt better enough to try again. There are multiple messages on the community board about not having access to direct messaging.

I would like you to give a response to those following it. Strictly yes or no responses to the following questions are required:

1. Has the line up been changed?

2. Can we still get local channels, especially local sports games, as part of the service we have paid for already?

Or,

3. Are we expected to pay more for these local channels and the most important sports games?

Pretty simple questions that require an answer. These answers will determine my future with Comcast. I don't know about other consumers, but a diminished service, without so much as notification, would not go over well for me.   

Since I cannot directly message you, please respond here. This is so widespread an issue, my personal account should not matter. There would be no reason to not publicly address this situation so that everyone knows what is going on at once.

forum icon

New to the Community?

Start Here