cummings1444's profile

Visitor

 • 

3 Messages

Thursday, September 9th, 2021 2:10 PM

Closed

losing sound on some channels

losing audio on some channels

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

2.2K Messages

4 years ago

Greetings, @cummings1444! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your TV service, but you have definitely come to the right place for assistance.

 

Can you tell me a little more about what's happening with your audio? Does it go out completely, or does it just fade in and out?

Visitor

 • 

3 Messages

@XfinityJamesC  Sound goes off  completely on some channels  regular program has  no sound but commercials come in loud and clear.

Gold Problem Solver

 • 

3.4K Messages

@cummings1444, Do you experience this issue on the same channels every time or does it seem to be random?

Have you had the chance yet to try rebooting your cable box and check to make sure your cable connections are secure and undamaged?

I no longer work for Comcast.

Visitor

 • 

3 Messages

I think I fixed the problem.  I turned off descriptive audio and now it seems ok  I have audio on all channels again...Don't know how it got turned on lol.

forum icon

New to the Community?

Start Here