2 Messages
Losing HD local channels for past several weeks
I have been losing local channels in HD for the past several weeks (ABC, NBC, FOX, CBS), typically two at a time. SD channels are still accessible. When I try to tune to these channels, the screen displays amessage saying the system cannot connect at this time and displays an error code: XRE-03059. I've tried to call (total waste of time; automated system restarted my X1 receiver remotely which I have done myself countless times). I saw an earlier post with a response indicating a possible "frequency issue" and advised sending a chat message using "peer to peer" at the top of the page but I have no such icon at the top of my page to provide my service address.
NOTE: my next door neighbor has been having the same issues.
XfinityPaula
Official Employee
•
1.6K Messages
2 years ago
Hello @user_l5ks8n Thank you for taking the time to read through our forums to look for help with this ongoing issues of losing channels. I'm sorry for the trouble and I would love to help out. My first thought was perhaps we moved channel numbers for your area which is something that I have had happened with my own services in the past. For example for channel 6 (ABC) I have channel 6, 806 and 1006. With 806 and 1006 being the HD options of that network. Frequency could be a factor, but that is RF signal related as well. Do you have other cable boxes with the same error? Do other HD channels have the issue as well? If your home uses a splitter, are you able to bypass or replace the splitter to see if the device has gone bad? You would also want to check the coaxial cable connections to make sure they are tightly secured to their connection and that there are not cuts or kinks in the cable.
If your neighbor is having the same type of issue, it could be related to an area issue, however we would have to troubleshoot and investigate the accounts separately. Please ask them to join your post here, and we will be happy to help.
For sending a direct message, are you already signed in to your account? Here are the steps:
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_g2kobf
1 Message
1 year ago
I have lost HD channels on both of my boxes. I've tried going the "live agent" route on the Live chat with Xfinity and gotten nowhere. I also do not see in the above responses what the problem is that has caused people to lose HD channels. Please help!
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