Contributor
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69 Messages
Losing all StarzEncore channels and MoviePlex
Today 9/4/2020 checking my September billing statement I will be losing all StarzEncore channels and also MoviePlex on Oct 27,2020. Having the digital preferred package I have been recieiving these channels since the onset of my "contract" over 1 & 1/2 yrs. (I am a 20 yr Comcast customer) Will there be any compensation from Comcast since this is NOT the "contract" I had agreed to sign besides providing inferior Streampix channels, of course NOT, unless I sign a subscrption to recieve Strarz (of course price NOT listed on the bill).
Since TCM was my favorite channel I also had to sign up for the Sports and Entertainment package another jab by Comcast.
Anyone else feel this is a common unethical and deceitful way of Comcast business practices.
This is the note on my bill:
- Effective October 27, 2020, StarzEncore, StarzEncore Westerns, StarzEncore Black, and StarzEncore Action will only be available with a subscription to Starz. They will not be included with Digital Preferred/Preferred. For more information about this change, visit xfinity.com/EncoreChanges. Effective October 27, 2020, MoviePlex will no longer be available.
sejours
New Poster
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2 Messages
4 years ago
Also upset about losing MoviePlex and StarzEncore. Comcast/Xfinity keeps doing this...dropping channels without adequate warning or compensation. Terrible customer service. I'm reaching my tipping point.
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Kliff245
New Poster
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1 Message
4 years ago
I just found out tonight that I lost all Starz channels and TCM which was included in my package I signed up for six months ago. No compenaation whatsoever, just keep paying the bill.
I loathe Comcast. A terrible company; could care less about their customers. Can't wait to cut the cord.
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Laurie3101
Contributor
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109 Messages
4 years ago
Well, this just stinks. I get my bill and just pay it. This just gets worse each month. I have been told by many friends to leave cable for streaming. I do worry about internet as I need it for work now, as I am home for the foreseable future. I hear that internet is very expensive with out the cable package. I feel stuck. Thanks for nothing Xfinity once again!
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keithbr
New Poster
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1 Message
4 years ago
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mdh713
New Poster
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3 Messages
4 years ago
So lets see here. Within a year they have taken away Cinemax, Starz & Starz Encore and replaced with all junk on demand channels. Been with Comcast for over 30 years but this is the last straw. I pay almost $300/month for thier service and it just keeps going downhill. I think its about time to switch to youtube tv. I guarantee i am gone from comcast within 30 days.
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seacoastnh
Frequent Visitor
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15 Messages
4 years ago
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kenflinch
Frequent Visitor
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6 Messages
4 years ago
Agreed. How can Comcast remove channels at will, yet require customers to commit to 24 months? I hate Comcast. My package lost value, but the monthly price didn't go down. In my area we have Verizon FIOS, plus there are numerous streaming services, and antenna options. I may cancel my service, pay the fee, and never be a Comcast customer again.
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Kwgr8west
New Poster
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2 Messages
4 years ago
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wallygator3
New Poster
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2 Messages
4 years ago
but it does not show the same type programs
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wallygator3
New Poster
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2 Messages
4 years ago
what is the reasoning for this
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TomD23
New Poster
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1 Message
4 years ago
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DissatisfiedMe
Contributor
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15 Messages
4 years ago
I am in the same boat as you. 1.5 years into a 2 year contract. They also cut out the AMC channel. Time to drop me from Comcast after 25 years of being a loyal customer. They want the wireless customers and internet providers. Eventually their high rise buildings and absobatant overhead costs will catch up to them. Perhaps we should go out and protest in Philadelphia at Comcast world headquarters like all the other demonstrators in Philadelphia. Our lives matter too!!!!!!!
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Dwebb1917
New Poster
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1 Message
4 years ago
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niecey45
Frequent Visitor
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19 Messages
4 years ago
Well we get charged for some sort of "sports" package that we NEVER view/used because it is "IN" the preferred or I guess pretty much all packages. Why do we have to pay for something we do NOT need? Then they say we are getting some kind of refund because of the Chinese Wuhan virus. So tell me again, if they have a separate fee for the sports channels why can't anyone OPT OUT? There is ONLY Comcast coming into this apartment building, we have no other choice and that's where they get all of us. No dish either, not allowed.
I remember the days when Comcast did contracts with local units of governments and they said wew have exclusive rights to your residents in your unit. So no compettion is what they meant. At that time the politicians should have called that a MONOPOLY but sat on their hands and did nothing. Then they were allowed to buy a NEWS channel. Well, why is it that everytime I come to the first page on Xfinity they have a little snippet from MSNBC and not any other NEWS channel? I thought Comcast claimed they would keep the channel from being FAVORED on their cable infrastructure? Too many things that are wrong with Comcasts fee structure that only benefit the bigwigs down to the workers.
I would have NEVER believed I would be paying 250 bucks a month and we are POOR. How come they don't have a deal for us? They always add things we will not warch or put the internet speed up a few Mbps and they raise the price on January 1st.
All we need is channels WE want to watch, not the channels THEY want us to watch, HOME phone, we have NO CELL PHONE BY THE WAY, and the internet. But we can't get the speed of the internet if we get rid of things.
They have a SET PRICE per month they want out of people? I talked with a rep online chat in Twitter and got the bare minimum TV, no unlimited phone and kept the fast internet speed. Mind you we are paying 250 bucks a month. The change to what I just listed would have saved us 10 FREAKING DOLLARS. Imagine that! They are the only ones we can get and they KNOW most people realize that so they have us over a barrel. I bet there are a heckuva lot of people who feel the same way, they don't want mega numbers of channels but in order to get a deal (which is NOT a deal) on everything else you have to buy their I AM A RICH PERSON package. When the Comcast bill is higher than BOTH an electric and phone bill you have to start wondering.
They have become SCAMMY in their relentless pursuit of MONEY because NOBODY SAYS a word. TIRED OF GETTING RIPPED OFF FOR THINGS WE DO NOT AND NEVER WATCH.
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XfinityAmira
Official Employee
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3.9K Messages
4 years ago
Hello All, thanks for reaching out to our Digital Care Team on our Forums page. We absolutely appreciate you all being customers with us and definitely understand your concerns and frustrations around these channels being removed or moved. Every month, Comcast pays programmers like networks, local TV station owners, and others for the ability to bring their programming to you. We regularly review our programming and sometimes make changes to ensure we're offering a wide variety of programming at the best value. We look at a variety of factors, including customer viewership and programming costs, when making these decisions. Per a new programming agreement with Starz, we removed the channel from our packages, but it's still available by a la carte subscription only. As part of our new agreement with Starz, we have removed MoviePlex from our Xfinity TV channel lineup.
We hear your feedback, concerns, and disagreements around this and appreciate it. I have successfully passed this information along to upper management.
If you would like assistance with checking for any available promotions to help lower your overall monthly bill like some of you have stated, we would love to help. Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
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