Contributor
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69 Messages
Losing all StarzEncore channels and MoviePlex
Today 9/4/2020 checking my September billing statement I will be losing all StarzEncore channels and also MoviePlex on Oct 27,2020. Having the digital preferred package I have been recieiving these channels since the onset of my "contract" over 1 & 1/2 yrs. (I am a 20 yr Comcast customer) Will there be any compensation from Comcast since this is NOT the "contract" I had agreed to sign besides providing inferior Streampix channels, of course NOT, unless I sign a subscrption to recieve Strarz (of course price NOT listed on the bill).
Since TCM was my favorite channel I also had to sign up for the Sports and Entertainment package another jab by Comcast.
Anyone else feel this is a common unethical and deceitful way of Comcast business practices.
This is the note on my bill:
- Effective October 27, 2020, StarzEncore, StarzEncore Westerns, StarzEncore Black, and StarzEncore Action will only be available with a subscription to Starz. They will not be included with Digital Preferred/Preferred. For more information about this change, visit xfinity.com/EncoreChanges. Effective October 27, 2020, MoviePlex will no longer be available.
kja15
New Poster
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4 Messages
5 years ago
If Starz has been removed from packages, Xfinity should remove it from the list of channels. I am looking to upgrade to Preferred and it shows that Starz is included. When I go to check out, it says it is $8.99.
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Ctlong
New Poster
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2 Messages
4 years ago
Is xfinity now charging for Starz after it has been included in the Premium package?
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BruceW
Gold Problem Solver
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26.1K Messages
4 years ago
Please see https://www.xfinity.com/support/articles/starz-changes
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Ctlong
New Poster
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2 Messages
4 years ago
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Fredastair
New Poster
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1 Message
4 years ago
When did Starz get removed from my line up that I have been paying for at least a couple of years?
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Andyr1
Gold Problem Solver
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7.9K Messages
4 years ago
It was removed from all plans late last year. Comcast also stopped carrying many of the Encore channels. Starz is now only available as a stand-alone subscription. Depdending on your plan, Starz was replaced by Epix and Encore was replaced by Screenpix.
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fp5849
New Poster
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1 Message
4 years ago
I also am being asked for a Starz subscription. As of 21 July 2020, the Premier plan on the xfinity website still lists Starz as part of the Premier plan.
It is listed in the Premier Channel plan displayed while I am logged into my account and it is also listed as part of the Premier Channel plan when I look on the website without logging in to my account.
I brought the subscription issue up with support in April 2020 and was told that the access problem was being fixed. My Starz access was restored and was working.
It has now stopped working again.
I noticed that my May 2020 billing statement had Starz included at no charge.
But my June 2020 billing statement only listed access for 01 - 17 July 2020.
Again, if Starz is no longer part of the Premier Channel plan, why wasn't I told this when I called support back in April 2020? Why is Starz still advertisted as part of the Premier Channel plan?
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aurabass
Contributor
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41 Messages
4 years ago
All STARZ CHANNELS show up on my INCLUDED CHANNELS LIST - Why/
how can they be included at this date yet require more money?
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Andyr1
Gold Problem Solver
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7.9K Messages
4 years ago
The Starz/Encore drops were supposed to happen several months ago. That is when Epix and Screenpix were added as replacements. So you have actually had several extra channels.
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nickp1
Contributor
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69 Messages
4 years ago
I know the Starz/Encore drop was to happen months ago and I posted my displeasure about it then on this forum.
But when I agreed to this "contract" I have, it included the Starz/Encore package at no charge so I don't consider this as an "extra" . I can not recieve EPIX the channel says I have to subscribe of course for a fee, so how is that an "extra". I have received the ScreenPix package since the announcment change but I already stated my opinion the quality of that package. I realize per the contract Comcast can change and alter basically anything at least involving programming without any form of compensation to frustrated customers.
Just considering the movie channels I have lost (not even talking about the issues with WE, WGN, ID. etc..) since my "contract" were MGM, Retro, soon MoviePlex and all Starz/Encore packges. And I now have to pay a fee to recieve TCM. Not what I would call a fair treatment by Comcast.
My post was asking the other customers on this forum if they felt as betrayed as I that a powerful company with millions of customers that could have chosen to take a leadership role, ethically or at least reasonable customer understanding/compassion, but instead opted for the most financial gain regardless of the consquences to the customers.
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Panther-17
Contributor
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23 Messages
4 years ago
Yes, I am right there with you...this is really upsetting (but not surprising at all). And I am tired of hearing the reply "it is not Comcast who makes these decisions". So if Comcast doesn't make channel decisions based on customer wants, etc. what good is Comcast? How does Comcast justify increasing people's bills but removing certain channels to a "higher tier"??? I've been a customer since they were Jones Intercable, but loyalty doesn't count anymore. Charge for a remote?? My voice remote stopped working, picture freezes, pixels act up on certain channels--but I will refuse to go my local store to change the box (again).
A Message from Tom
Hello, I'm Tom Karinshak, Executive Vice President and Chief Customer Experience Officer at Comcast. As a Comcast customer, you are priority number one. We have a dedicated team of employees across the country working hard every day to make sure we deliver the superior experience you deserve. We are here for you. If you have a question or a concern about your service, we have numerous ways you can reach us. Please choose one that's convenient for you and connect with our team.
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skintime
Contributor
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279 Messages
4 years ago
Looks like we are losing Starz encore at the end of October. Per the small print in my latest bill. Where does it end?
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Rustyben
Expert
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24.6K Messages
4 years ago
are they adding Hitz ?
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t1962
Frequent Visitor
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11 Messages
4 years ago
In one room of my house I have one of the small digital boxes which i could watch the encore chanels.
What movies channels will be taking the place of the encore channels that can still be viewed with a non X1 box??
Will Hitz be available on these boxes?
Wont be much anything good left.
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Andyr1
Gold Problem Solver
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7.9K Messages
4 years ago
When the Starz/Encore fight started, Comcast added Epix and Screenpix. If you have an older grandfathered Preferred, you got both of them. Other users may only get Screenpix.
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