nickp1's profile

Contributor

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39 Messages

Fri, Sep 4, 2020 8:00 AM

Losing all StarzEncore channels and MoviePlex

Today 9/4/2020 checking my September billing statement I will be losing all StarzEncore channels and also MoviePlex on Oct 27,2020. Having the digital preferred package I have been recieiving these channels since the onset of my "contract" over 1 & 1/2 yrs. (I am a 20 yr Comcast customer) Will there be any compensation from Comcast since this is NOT the "contract" I had agreed to sign besides providing inferior Streampix channels, of course NOT, unless I sign a subscrption to recieve Strarz (of course price NOT listed on the bill).

Since TCM was my favorite channel I also had to sign up for the Sports and Entertainment package another jab by Comcast.

Anyone else feel this is a common unethical and deceitful way of Comcast business practices.

 

This is the note on my bill:

 

  • Effective October 27, 2020, StarzEncore, StarzEncore Westerns, StarzEncore Black, and StarzEncore Action will only be available with a subscription to Starz. They will not be included with Digital Preferred/Preferred. For more information about this change, visit xfinity.com/EncoreChanges. Effective October 27, 2020, MoviePlex will no longer be available. 

 

Responses

t1962

Frequent Visitor

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11 Messages

9 m ago

But are any these channels accessible on the small digital adapters? The encore channels are/were
Rustyben

Expert

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24K Messages

9 m ago

the X1 set top boxes are now $5 and less-expensive than using a DTA. DTAs will not have the same channel lineup nor access to your recordings if that is desired.

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t1962

Frequent Visitor

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11 Messages

9 m ago

Wow $5
I guess once everyone gets them they will put price up.
Thanks for info anyways.
andyross

Silver Problem Solver

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6.9K Messages

9 m ago

Are you sure you got Encore on a DTA? I have one and it never got Encore or many of the Preferred channels.

t1962

Frequent Visitor

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11 Messages

9 m ago

Yes sir
They are still on there but 2 will not tune in anymore. I have 2 x1 boxes with digital preferred. I pay 9.95 for my 2nd x1 box. Hard to believe they would charge me $5 for a third box. Anytime I ever call or chat I get different answers from everyone.
elp2991

Contributor

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20 Messages

8 m ago

Am I correct in that the Starz Encore channels will be removed by the end of October ? When you are on auto pay you never get the information that is included in paper bills.  Must you sign up for the package even though you are on the plan that includes Encore?

rightfooted

Expert

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1.1K Messages

8 m ago

Information about StarzEncore is available at https://www.xfinity.com/support/articles/screenpix-encore-changes .

 

Complete copies of your bills are available for viewing, downloading, and printing by logging into your account.

 

billing.PNG

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
kathieb61

Regular Visitor

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4 Messages

8 m ago

I am paying over $220 for my plan and you are removing yet another of my Premium Channels.  Why is this?

 

skintime

Regular Contributor

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204 Messages

8 m ago


@kathieb61 wrote:

I am paying over $220 for my plan and you are removing yet another of my Premium Channels.  Why is this?

 


Not happy with this either, but what can you do? Start recording any movies off there that you might want to watch. Just checked their library last night and I have pretty much seen everything off there that I want to see so I'll live, but still not happ

hoff73080

New Poster

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2 Messages

8 m ago

Yes, we are very offended that Comcast continues to take away without replacing with equal programming. We are in our 70's and StarzEncore was a blessing to us. WE loved the old shows like Sanford and Son and we like the westerns too. I pray that one day soon, there will be another cable company from which to choose. It seems companyies like comcast, twitter, google, facebook have all the power right now. Hope to see all that change in the near future. 

kathieb61

Regular Visitor

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4 Messages

8 m ago

Well, it is really disappointing.  It seems that Comcast/Xfinity does not care a thing about keeping their existing customers. 

Biff-Tannon

Regular Contributor

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293 Messages

8 m ago

I am unhappy with this too. Very unhappy! I got an email saying these channels will be removed  from my package October 27. Nothing about a refund or decreased pricing. Also got an email about local sports increasing by $6.20, I believe that's about $8.00 now before the increase. I don't give a hoot about sports yet I am charged for it and even get a price increase even though I don't even want it.

 

andyross

Silver Problem Solver

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6.9K Messages

8 m ago

As noted before, this was supposed to happen nearly a year ago when Comcast and Starz got into a fight. Comcast added Epix and Screenpix. Screenpix is what replaces Encore. If you think about it, you have been getting several extra channels for the past year.

amwelle

New Poster

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1 Message

8 m ago

I recently receved a messge from Comcast informing me that Starz Encore was being removed from my Package.  I was very upset about this, as Comast has recently removed Cinemax and Starz from the line up.  I am in a two year contract with Comcast and assume I have no recourse to get out of the contract, even though when I signed up I did not think that another channel would be removed.  Comcast stated that Screenpix would make up for the channel being removed.  Screenpix was given when Starz and Cinemax was removed.  It is not a premium channel.

I believe that I should be given a discount on my monthly premium since Comcast has changed the contract and not me, as I would have to pay a termination fee.

I am very dissapointed with this news, three great channels removed. Not what I signed up for.

andyross

Silver Problem Solver

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6.9K Messages

8 m ago

There are several threads about this. This was going to happen about a year ago, but a semi-agreement extended it. Comcast has added Epix and Screenpix to replace Starz and Encore for packages.

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