nickp1's profile

Contributor

 • 

40 Messages

Fri, Sep 4, 2020 8:00 AM

Losing all StarzEncore channels and MoviePlex

Today 9/4/2020 checking my September billing statement I will be losing all StarzEncore channels and also MoviePlex on Oct 27,2020. Having the digital preferred package I have been recieiving these channels since the onset of my "contract" over 1 & 1/2 yrs. (I am a 20 yr Comcast customer) Will there be any compensation from Comcast since this is NOT the "contract" I had agreed to sign besides providing inferior Streampix channels, of course NOT, unless I sign a subscrption to recieve Strarz (of course price NOT listed on the bill).

Since TCM was my favorite channel I also had to sign up for the Sports and Entertainment package another jab by Comcast.

Anyone else feel this is a common unethical and deceitful way of Comcast business practices.

 

This is the note on my bill:

 

  • Effective October 27, 2020, StarzEncore, StarzEncore Westerns, StarzEncore Black, and StarzEncore Action will only be available with a subscription to Starz. They will not be included with Digital Preferred/Preferred. For more information about this change, visit xfinity.com/EncoreChanges. Effective October 27, 2020, MoviePlex will no longer be available. 

 

Responses

New Poster

 • 

4 Messages

1 y ago

If Starz has been removed from packages, Xfinity should remove it from the list of channels. I am looking to upgrade to Preferred and it shows that Starz is included. When I go to check out, it says it is $8.99.

New Poster

 • 

2 Messages

1 y ago

Is xfinity now charging for Starz after it has been included in the Premium package?

BruceW

Gold Problem Solver

 • 

22.4K Messages

1 y ago

New Poster

 • 

2 Messages

1 y ago

The problem is I just got my bill and they are automatically charging me $8.99 for Starz without even asking me if I want it. Now I have to waste time calling them and canceling.

New Poster

 • 

1 Message

1 y ago

When did Starz get removed from my line up that I have been paying for at least a couple of years?

 

 

andyross

Silver Problem Solver

 • 

6.9K Messages

1 y ago

It was removed from all plans late last year. Comcast also stopped carrying many of the Encore channels. Starz is now only available as a stand-alone subscription. Depdending on your plan, Starz was replaced by Epix and Encore was replaced by Screenpix.

New Poster

 • 

1 Message

1 y ago

I also am being asked for a Starz subscription. As of 21 July 2020, the Premier plan on the xfinity website still lists Starz as part of the Premier plan.

 

It is listed in the Premier Channel plan displayed while I am logged into my account and it is also listed as part of the Premier Channel plan when I look on the website without logging in to my account.

 

I brought the subscription issue up with support in April 2020 and was told that the access problem was being fixed. My Starz access was restored and was working. 

 

It has now stopped working again.

 

I noticed that my May 2020  billing statement had Starz included at no charge.

But my June 2020 billing statement only listed access for 01 - 17 July 2020.

 

Again, if Starz is no longer part of the Premier Channel plan, why wasn't I told this when I called support back in April 2020?    Why is Starz still advertisted as part of the Premier Channel plan?

aurabass

Contributor

 • 

41 Messages

10 m ago

All STARZ CHANNELS show up on my INCLUDED CHANNELS LIST - Why/

how can they be included at this date yet require more money? 

1771
 

 

Flix
1773
 

 

Starz Encore HD
1775
 

 

Starz Encore Action
1777
 

 

Starz Encore Black
1781
 

 

STARZ Encore On Demand
1784
 

 

Starz Encore Westerns SD
andyross

Silver Problem Solver

 • 

6.9K Messages

10 m ago

The Starz/Encore drops were supposed to happen several months ago. That is when Epix and Screenpix were added as replacements. So you have actually had several extra channels.

nickp1

Contributor

 • 

40 Messages

9 m ago

I know the Starz/Encore drop was to happen months ago and I posted my displeasure about it then on this forum. 

But when I agreed to this "contract" I have, it included the Starz/Encore package at no charge so I don't consider this as an "extra" .  I can not recieve EPIX the channel says I have to subscribe of course for a fee, so how is that an "extra". I have received the ScreenPix package since the announcment change but I already stated my opinion the quality of that package. I realize per the contract Comcast can change and alter basically anything at least involving programming without any form of compensation to frustrated customers.

 

Just considering the movie channels I have lost  (not even talking about the issues with WE, WGN, ID. etc..) since my "contract" were MGM, Retro, soon MoviePlex and all Starz/Encore packges. And I now have to pay a fee to recieve TCM.  Not what I would call a fair treatment by Comcast.

 

My post was asking the other customers on this forum if they felt as betrayed as I that a powerful company with millions of customers that could have chosen to take a leadership role, ethically or at least reasonable customer understanding/compassion, but instead opted for the most financial gain regardless of the consquences to the customers.

Panther-17

Frequent Visitor

 • 

12 Messages

9 m ago

Yes, I am right there with you...this is really upsetting (but  not surprising at all).  And I am tired of hearing the reply "it is not Comcast who makes these decisions".  So if Comcast doesn't make channel decisions based on customer wants, etc. what good is Comcast?  How does Comcast justify increasing people's bills but removing certain channels to a "higher tier"???  I've been a customer since they were Jones Intercable, but loyalty doesn't count anymore.  Charge for a remote??  My voice remote stopped working, picture freezes, pixels act up on certain channels--but I will refuse to go my local store to change the box (again). 

 

A Message from Tom

 

Hello, I'm Tom Karinshak, Executive Vice President and Chief Customer Experience Officer at Comcast. As a Comcast customer, you are priority number one. We have a dedicated team of employees across the country working hard every day to make sure we deliver the superior experience you deserve. We are here for you. If you have a question or a concern about your service, we have numerous ways you can reach us. Please choose one that's convenient for you and connect with our team.

Read a letter from Tom
 
Hello, Mr. Karinshak, I'm one of the 'priorities'.  I'm looking into my other options away from Comcast; tired of talking with "loyalty representatives" and getting $20.00 discounts--and then channels we've enjoyed are dropped (i.e. channel that was enjoyed and showed "Bewitched", Perry Mason, etc is now the "Jim Bakker" PTL channel)--but hey, I do have three NFL Networks...
 
So, Mr. Karinshak....aside from paying more money, what is YOUR solution (I am not going to call a rep or go to local store)??
skintime

Regular Contributor

 • 

204 Messages

9 m ago

Looks like we are losing Starz encore at the end of October. Per the small print in my latest bill. Where does it end?

Rustyben

Expert

 • 

24K Messages

9 m ago


@skintime wrote:

Looks like we are losing Starz encore at the end of October. Per the small print in my latest bill. Where does it end?


are they adding Hitz ?

t1962

Frequent Visitor

 • 

11 Messages

9 m ago

In one room of my house I have one of the small digital boxes which i could watch the encore chanels.

What movies channels will be taking the place of the encore channels that can still be viewed with a non X1 box??

Will Hitz be available on these boxes?

Wont be much anything good left.

 

andyross

Silver Problem Solver

 • 

6.9K Messages

9 m ago

When the Starz/Encore fight started, Comcast added Epix and Screenpix. If you have an older grandfathered Preferred, you got both of them. Other users may only get Screenpix.

New to the Community?

Start Here