1 Message

Saturday, August 27th, 2022 2:24 PM


Looks like you already have an order in the works

I signed a contract for the choice double play with choice tv plus. This was on Tuesday 4 days ago. Then on Thursday I talked to Amy and she had me do this again, I signed the contract again. My plan still is showing a flex plan which is wrong. When I go to switch plans I get the looks like you already have an order in the works. I also am supposed to be getting a new TV box as they deactivated my old box. I have been without tv for almost a week, my bill is consistently wrong, l have been lied to over and over again, and I have spent about 30 hours trying to get what I was promised and agreed upon. Comcast might be the worst company I have ever worked with. 

Problem Solver


497 Messages

1 year ago

Hi, @user_c9d222


Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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