user_c1br0j Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you have been having issues with your local channels. Can you tell me if you are trying to view them via an Xfinity cable box or the Xfinity Stream app? What kind of error message are you receiving when you attempt to tune to those channels? Also, please share what troubleshooting steps you may have already taken, such as troubleshooting via the Xfinity app. Troubleshooting via the app helps to refresh your signal and can help to resolve most errors.
I am also having trouble watching local channels. When I use the voice control on my remote it takes me to xumo from Xfinity It will go to guide, but when I click on the channel I want to watch it goes back to xfinity stream. It's so frustrating, because you can't talk to a person. A company as big as Xfinity should have good customer service. I don't understand why unless it's because some people are limited to just using Xfinity so it doesn't matter if there is good customer service not.
Greetings, user_tndy7w! We are happy to further help with the TV channels. Some channels may only be available using Xfinity Stream due to broadcasting agreements. Is it just the local channels that are taking you from Xumo to Xfinity Stream when you try to watch? Did those same channels used to work in the Xumo guide when you clicked on them? When you click on the channel in the Xfinity Stream app does it start playing or do you get an error?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Did anyone get their channels straightened out? I recently got Xfinity/Comcast tv services but I am unable to watch WCAX CBS. When I talk with customer service they said the channel should be able in my package. Frustrating
user_31fdcs Thanks for reaching out to us for support with your channel concern. You have come to the right place to get the assistance needed for the channel concern, and I would be happy to help!
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBillie
Official Employee
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3.6K Messages
6 months ago
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user_31fdcs
Visitor
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1 Message
28 days ago
Did anyone get their channels straightened out? I recently got Xfinity/Comcast tv services but I am unable to watch WCAX CBS. When I talk with customer service they said the channel should be able in my package. Frustrating
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