Skip to main content

  • Home

  • Getting Started

    • Offers

user_a6dk94's profile
user_a6dk94
1st Topic
1st Reply
1st Like

Visitor

 • 

8 Messages

Wednesday, December 11th, 2024 2:18 AM

Local channel "Movies" (channel 381 in Albuquerque)

Local channel "Movies" (channel 381 in Albuquerque) no longer is working. Why am I paying for this channel when it no longer functions correctly?????

Question

 • 

Updated 

3 minutes ago

78

2

Was this helpful?

user_6fyn5j

1 Message

2 days ago

Why is channel 381 still not working, it’s been down for a week?

Xfinity please contact me with an explanation.

D. [Edited: "Personal Information"]

(edited)

0

XfinityMartyR

Official Employee

 • 

1.6K Messages

2 days ago

 

user_a6dk94 and @user_6fyn5j Thank you for reaching out! We are aware of an issue with customers in New Mexico seeing a black screen when tuning to KUPT channel 381 or 1172. Our engineering team is working on the issue, and we hope to have it resolved as soon as possible.

 

(edited)

5

user_a6dk94

Visitor

 • 

8 Messages

@XfinityMartyR​ -This is one of our family's favorites. This issue has been occurring for over 7 days, yet my bill is still at full price. The Xfinity app does not show an outage, so no credit is available. The Xfinity app is very poor at resolving  customer service issues. 

Please advise where our issue goes from here. Basically Xfinity has violated the terms of service contract.

Like

Reply

2 days ago

XfinityMartyR

Official Employee

 • 

1.6K Messages

@user_a6dk94 We do apologize for the interruption inconvenience, especially for a family favorite network! Rest assured our team is working with the local affiliate, and partners to resolve the issue as soon as possible. We appreciate your patience!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

user_a6dk94

Visitor

 • 

8 Messages

12/14/2024, 5:50pm mst. Both channel 381 and 1172 (Movies) are both now displaying "This channel is no longer available". Is this a permanent change??????

Like

Reply

1 hour ago

XfinityRichard

Official Employee

 • 

1.4K Messages

Thank you for your time tonight @user_a6dk94 Yes those channels are still available there is just an issue with those 2 channels that our engineering team is working on fixing. I do apologize at this time we do not have an ETA when that service issue will be resolved.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 hour ago

0

user_8dhcmh

1 Message

@XfinityRichard​  Thank you. I too would like to be updated on Movies 381

Like

Reply

3 minutes ago

0

forum icon

New to the Community?

Start Here