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user_a6dk94
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11 Messages

Wednesday, December 11th, 2024 2:18 AM

Local channel "Movies" (channel 381 in Albuquerque)

Local channel "Movies" (channel 381 in Albuquerque) no longer is working. Why am I paying for this channel when it no longer functions correctly?????

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11 days ago

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user_6fyn5j

1 Message

2 months ago

Why is channel 381 still not working, it’s been down for a week?

Xfinity please contact me with an explanation.

D. [Edited: "Personal Information"]

(edited)

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XfinityMartyR

Official Employee

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1.7K Messages

2 months ago

 

user_a6dk94 and @user_6fyn5j Thank you for reaching out! We are aware of an issue with customers in New Mexico seeing a black screen when tuning to KUPT channel 381 or 1172. Our engineering team is working on the issue, and we hope to have it resolved as soon as possible.

 

(edited)

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user_a6dk94

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@XfinityMartyR​ -This is one of our family's favorites. This issue has been occurring for over 7 days, yet my bill is still at full price. The Xfinity app does not show an outage, so no credit is available. The Xfinity app is very poor at resolving  customer service issues. 

Please advise where our issue goes from here. Basically Xfinity has violated the terms of service contract.

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2 months ago

XfinityMartyR

Official Employee

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1.7K Messages

@user_a6dk94 We do apologize for the interruption inconvenience, especially for a family favorite network! Rest assured our team is working with the local affiliate, and partners to resolve the issue as soon as possible. We appreciate your patience!

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2 months ago

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user_a6dk94

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11 Messages

12/14/2024, 5:50pm mst. Both channel 381 and 1172 (Movies) are both now displaying "This channel is no longer available". Is this a permanent change??????

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2 months ago

XfinityRichard

Official Employee

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1.6K Messages

Thank you for your time tonight @user_a6dk94 Yes those channels are still available there is just an issue with those 2 channels that our engineering team is working on fixing. I do apologize at this time we do not have an ETA when that service issue will be resolved.-Richard

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2 months ago

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user_8dhcmh

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@XfinityRichard​  Thank you. I too would like to be updated on Movies 381

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2 months ago

user_187wgq

1 Message

2 months ago

Yes, I too have lost my very favorite TV channel: MoviesTV! For the last two weeks, the screen says, "There's a problem with your connection." Not! I even replaced the TV box and still no MoviesTV. As of today, the screen says, "This channel is no longer available." Say it isn't so. Please return me to Channel 381 where I can watch the best TV ever and only.  I await somewhat patiently. Thank you.

DDavis

Santa Fe

1

XfinityThomasA

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2K Messages

 

user_187wgq - Thank you for letting us know! We are aware of an issue with customers in New Mexico seeing a black screen when tuning to KUPT channel 381 or 1172. Our engineering team is working on the issue, and we hope to have it resolved as soon as possible. Apologies for any inconvience this may have caused.
 

 

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2 months ago

user_a6dk94

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11 Messages

2 months ago

Since Comcast is stating that due to an "Outage"due to technical issues", when will I be issued a credit, and for what amount????

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XfinityMartyR

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1.7K Messages

 

user_a6dk94 Great question! We can review credit options once the issue has been resolved. Unfortunately, we still don't have an estimated time for restoral. Thank you for all of your patience! 

 

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2 months ago

user_9waaku

2 Messages

2 months ago

I don't have it either and want it back. Hopefully the issue is resolved soon!

5

XfinityShawn

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1.2K Messages

 

user_9waaku We hope so as well! Our engineering team are the best at what they do. Have you checked to see if the issue has been resolved on your end? 

 

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2 months ago

user_a6dk94

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11 Messages

Both 381 and 1172 show a purple screen, in white lettering "This channel is no longer available". Meet Me  In St. Louis shows as the selection to be playing currently, BUT IT IS NOT!

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2 months ago

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XfinityAmandaB

Official Employee

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1.8K Messages

 

user_a6dk94 This is an ongoing issue our engineers are aware of and are working to resolve the issue with the local channel engineers. We apologize for the inconvenience and appreciate your patience while we work to restore these channels for you all. 

 

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2 months ago

user_9waaku

2 Messages

@user_9waaku​ apparently,  we have to watch this channel on 1184.  I've marked that as a favorite so I can watch movies.

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1 month ago

user_9fua4h

3 Messages

Thanks for the tip! Found it again 😃 We now bookmarked 1184 👍🏼 Happy New Year 🎊 

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1 month ago

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user_721de9

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1 Message

2 months ago

Bring back channel 381.  We pay for it!!!

1

XfinityMarcus

Official Employee

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1.2K Messages

user_721de9 I know how impactful and important access to your favorite video channels can be. This has been reported as a known issue a couple of other times in this thread, but I wanted to let you know in case you did not see that previously. We are working to resolve the concern with this channel in particular.

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1 month ago

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user_9fua4h

3 Messages

1 month ago

In New Mexico, The Movies! Channel, Both 381 and 1172, show a purple screen, in white lettering "This channel is no longer available" PLEASE bring it back. We really miss it. Please keep us updated on any progress. Thank you 

2

XfinityThomasC

Official Employee

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2.2K Messages

Hello, @user_9fua4h

Thank you for posting your concern in our forum. We know this has been frustrating for customers in New Mexico who want 381 and 1172 back. Our engineers continue to seek a resolution to this known issue. 

 

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1 month ago

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user_9fua4h

3 Messages

Thanks to @user_9waaku​  for the tip!!  Found it again 😃 We now bookmarked 1184 👍🏼 Happy New Year 🎊 

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1 month ago

headuardo

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3 Messages

1 month ago

Not only did Comcast lose the Movies channel 381, but it was also offered OTA and it also went missing. I just would like to know who to talk to to find out why.

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XfinityDena

Official Employee

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2.8K Messages

@headuardo I am just the person to help you in resolving any questions or concerns about your channel line up. The link: https://www.xfinity.com/support/articles/id11-channel-lineup can be helpful in locating your channel lineup for your address. 

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29 days ago

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terrazas

New Poster

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3 Messages

14 days ago

We watched Movies on channel 381 for years and it disappeared. A quick web search showed that channel 1172 was airing Movies. A few days ago Movies was no longer on channel 1172. Another web search showed channel 1184 is now the channel for Movies.

It would be nice if Xfinity could let the subscribers know about these changes! 

1

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XfinityAldrik

Official Employee

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1.9K Messages

Thank you for reaching out to us @terrazas! I completely understand wanting to know when a channel is moved especially when it is a channel you enjoy. Are you currently able to watch Movies on 1184?

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12 days ago

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user_a6dk94

Visitor

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11 Messages

14 days ago

Now that Comcast has moved and restored "Movies" channel to 1184, what is the amount of credit to be issued to my accounts for this multiple weeks long disruption of service??????

(edited)

1

0

XfinityLinda

Official Employee

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1.5K Messages

@user_a6dk94 We apologize for the trouble with this. Usually when this happens a credit is applied on the next bill following the issue. If you would like to check back with us after the next bill cuts. You could make a public post requesting assistance on the correct board which will open a ticket for us to assist you directly.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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