1 Message
Live sports pixelation
For a few years, my Xfinity cable has problems with certain LIVE sports. It has consistently been the worst with Fox and ABC usually football games, but also occurs on other major networks.
All other channels work fine. I’ve run all of the signal troubleshooting options. Has anyone found a solution to this issue. I see that it was posted on about two years ago.Need to get this sorted out before football season gets in full swing.
XfinityEsteban
Official Employee
•
137 Messages
1 year ago
Hello, @user_ff8ef6. I can certainly understand wanting to have the best picture when the season picks up.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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