Visitor
•
1 Message
Live sports events keep freezing/hanging
Just about to watch the end of an NFL game when the picture again starts to freeze and hanging. Whenever I watch live sports events, I get hanging picture, audio dropping in and out, and then complete freezing with the black screen. It only happens with this kind of programming. Why is this happening? I've been using COMCAST for at least 25 years and I've been able to watch live sports events fine back in 2000, 2005, 2010, 2015, 2020. In 2025 it now stops working? What great technology advances we have!
XfinityMarcus
Official Employee
•
1.9K Messages
21 hours ago
user_e58zx4 thank you for using the Xfinity Community Forums page to reach out today. I understand you have had some concerns with your video service while trying to enjoy live events. As an avid sports fan, I fully understand the type of impacts that can have on your viewing experience. Can you share with me the troubleshooting steps you have already taken to resolve this issue?
0
0