Lied to as well. Agents scamming customers?

It's starting to seem like a directive from Xfinity management to get people to switch from their old plans by outright lying  to them that their channel lineups won't change if they "upgrade" to their new 5 year guarantee. On a recorded line I was told that I could save $100 per month and have faster internet with the same channel lineup. When that turned out to be a bait and switch outright lie. The company excuse seems to be that it was a "bad agent" but refuse to make ot right. What i'm starting to believe is that this sounds more and more like a class action  lawsuit in the works for hundreds of millions of dollars against Xfinity. Plenty of evidence. Companies that are regulated oligopolies like this should be held responsible for their employees and there's clearly a pattern here of misleading customers.