New Poster
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3 Messages
kiss pay per view 12/2/23
This is my sixth time trying to post this, and I keep getting error messages. Anyway, purchased Kiss pay per view on 12/2/23, and selected the "watch and record" option at the time of purchase. The red light came on indicating that it was recording. The next day, it was not there. What happened? I anticipate that the answer will be that it shouldn't have been a choice. However, it was, and the recording aspect of the purchase is what made me decide to purchase the event. Ideally, I would like the recording of the event, but will listen to other choices. If you shoot somebody, and you say you didn't mean to do that, the judge doesn't say "Okay, just go home." Actions should have consequences.
XfinityJamesC
Official Employee
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1.5K Messages
10 months ago
Greetings, @johncapu! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with this concert, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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