le8592's profile

New Poster

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3 Messages

Mon, Jan 6, 2020 5:00 PM

King 5

Why is King 5 not coming through any more on cable?  All other channels are fine but King 5 is pixelated and sound cuts out.  This started yesterday, 1/5 and we have done 2 system refreshes and several box restarts and is still doing same thing.

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Channels come in on different frequencies, something is impeding that channel’s frequency. Check to make sure cables are tight and in good repair, remove any extra splitters and possibly have a tech out to troubleshoot further. Box resets don’t generally fix it

New Poster

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1 Message

10 m ago

I have been having this issue with King5 for two weeks now. It’s the only channel that is affected.

New Poster

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1 Message

5 m ago

Mine still isn’t working. Have you figured out why?

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