Visitor

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1 Message

Monday, January 5th, 2026 6:11 AM

Kicked out of HBO MAX subscription with xfinity

Had hbo max for years with xfinity. I try to watch today via TV app/phone and am told I need to renew my subscription. I have changed nothing. What gives?

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Official Employee

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1.8K Messages

1 day ago

Hello user_zk8mok! Thank you for sharing the trouble you are having with accessing HBO through the TV app and phone. I'm sorry to read that you are having this trouble. It's disappointing when you find a few minutes to relax, and you can't access your shows. I want to make sure you can access all your channels. Are you using the Xfinity Stream app to access your HBO channels, or are you using the HBO MAX app? 

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