Keep getting request to subscribe to HD every time I change channels

I do not want to subscribe to more costly HD services. However, every time I change channels, I get asked to do so. Can I turn this bothersome request off?

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Responses

CCAndrew

Gold Problem Solver

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25.9K Messages

6 years ago

https://www.xfinity.com/support/articles/x1-auto-tune-to-hd-channels

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Thanks for the quick response. However, the answer showed me where the setting should be, but it was telling how to auto-tune to HD when available. My issue is that it keeps asking me to subscribe to HD every time I change channels, and I don't want to subscribe. How can I tell xfinity I don't want to be asked each time?

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CCAndrew

Gold Problem Solver

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25.9K Messages

6 years ago

If you turn the setting to off, you should be staying on the SD channels, if it’s on you’ll be sent to the HD equivalent and get the message.

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Channels and Programming

FKJ2

Keep getting request to subscribe to HD every time I change channels

CCAndrew

FKJ2

CCAndrew

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