FKJ2

New Poster

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2 Messages

Sat, Oct 19, 2019 9:00 AM

Keep getting request to subscribe to HD every time I change channels

I do not want to subscribe to more costly HD services. However, every time I change channels, I get asked to do so. Can I turn this bothersome request off?

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Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

https://www.xfinity.com/support/articles/x1-auto-tune-to-hd-channels

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FKJ2

New Poster

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2 Messages

2 y ago

Thanks for the quick response. However, the answer showed me where the setting should be, but it was telling how to auto-tune to HD when available. My issue is that it keeps asking me to subscribe to HD every time I change channels, and I don't want to subscribe. How can I tell xfinity I don't want to be asked each time?

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CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

If you turn the setting to off, you should be staying on the SD channels, if it’s on you’ll be sent to the HD equivalent and get the message.

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