It is saying I need to update equipment for several apps

It is saying I need to update equipment for several apps, despite the fact that we just got a new box.

Responses

XfinityAnthonyT

Official Employee

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1K Messages

1 year ago

Hey there, app updates are very common, especially when you receive a new box. Did you have trouble running those updates?

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user_9fff3c

2 Messages

It isn’t saying the app needs updated, it is saying that the equipment needs updated. When I click continue, it asks if I want to have a new box sent to me/provides instructions on how yo return my box? Which does not make sense, considering I just got a new box within the last two weeks or so.

1 year ago

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XfinityAnthonyT

Official Employee

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1K Messages

1 year ago

That is super odd. can you please send a DM to XFINITY SUPPORT with your name and address so I can look into it?

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