Visitor
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1 Message
Issues with ID Channel
The ID Channel (899) is appearing scrambled on all boxes. All other channels and internet is working. Already reset and restarted. I saw that other customers are having problems with this channel as well.
Visitor
•
1 Message
The ID Channel (899) is appearing scrambled on all boxes. All other channels and internet is working. Already reset and restarted. I saw that other customers are having problems with this channel as well.
CCMarcella
Problem Solver
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352 Messages
2 years ago
Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at the ID channel together. To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it. Thank you.
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