Issues with ESPN Unlimited and other channels

I am a Comcast ex-employee and had an employee service. I received an email to Activate ESPN Unlimited at no charge. While I was trying to activate, I noticed that all my channels were blocked except the Network Channels.

Wednesday - I started calling Xfinity. After a long hold, I got a Rep in Cairo. I explained to her the situation, and she told me that my box needs to be replaced. 

Thursday - I went to Cable store and got a new box assuming the box will resolve the issue. I explained to agent and he looked at my account and said that my services were changed on Wednesday. I told him while I was trying to activate ESPN Unlimited, I lost all my main channels. He stated that my package has been changed and I do not have those channels and he asked me to call customer service because he could not help.

Friday - I spent hours on the phone to figure out the situation but long hold times. Finally, I was informed by one of comcast employees, that my complimentary services were expired. 

Their record shows that they tried to call/e-mail me but I never got those notifications. I love my time with Comcast but my service plan was changed only after I was trying to activate ESPN. I am sure Comcast could have done a better job informing me. All the customer service are outsourced and those had hard time giving a good resolution. For last 3 days, I spent an ample amount of time on the phone to no avail. They changed my package without consulting me with a monthly bill of $252.00. It's very hard to go online and change services. I am hoping someone from Comcast can call me and help me select an economic package. 

I am sorry to say, it was not a good experience.