U

Visitor

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7 Messages

Mon, Aug 29, 2022 12:25 PM

Issue Picture is pixelating, and freezing also loosing sound or goes to a black screen for at least 3 days now.

all channels using my xfinity box and on the streaming.   Pixelating, freezing, sound cutting out notice on Saturday  all day and has not stopped still happening this morning Monday.

Official Employee

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527 Messages

3 months ago

Hi, @user_9efd07. Thank you for reaching out to our community forums. If you haven't already, can you please make sure the coaxial cable is finger tight on the cable box and the coaxial cable outlet? Is there a splitter being used by any chance?

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