Visitor
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2 Messages
ION television channel signal issues?
Is anyone else experiencing endless pixelated programs on ION television (channel 437)? We love the lineup, but recently it's been like watching DirecTV in a monsoon. We can't get through a single show in the afternoon or evening without the picture and the sound dropping out with no warning. Is it just us?
We just want to know if our cable box is malfunctioning, or is this a signal issue with the ION channel itself? For the record, it's the ONLY channel we're having problems with.
Help, please. Thanks in advance.
Rustyben
Expert
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24.6K Messages
4 years ago
ion is a local channel. to test the Xfinity feed supplied to the cable company, use a streaming app (phone/tablet/roku/firestick/etc). If signal is good there then ask for a tech to check the same channels (and all others at the same time) outside your home at the demarcation point. their equipment is the only way to diagnose the signal on each and specific channels at the point it comes into your home.
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user_ba743b
Visitor
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2 Messages
4 years ago
Thanks, Rustyben.
Sorry, but I'm not able to access ION using any of those options. I don't have Roku or a firestick. I tried Hulu, Sling, Pluto TV, and YouTube, but no luck getting to the channel. The only option I have left is to buy an "antenna" just to test out the local signal. I'm hoping to borrow one of those from a relative.
Thanks for your suggestions. I'll keep you posted.
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user_bdcf77
Visitor
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4 Messages
4 years ago
Latley Ion channels pixelates when streaming from xfinity app on roku tv but does not pixilate on tv hooked up to the xfinity box.
Any suggestions?
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Sueminsuk
Regular Visitor
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3 Messages
3 years ago
I have the same issue and I am connected through the Xfinity box so......
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