@user_d83c81, thank you for reaching out through our Xfinity Forums. If you are still having trouble with the sound on ION, try using the Xfinity My Account app to troubleshoot your cable box. You can reset it and get a signal sent to the box through the app. If you continue to have issues with it, please let us know so we can take a closer look.
XfinityAngie
Official Employee
•
1.8K Messages
3 years ago
@user_d83c81, thank you for reaching out through our Xfinity Forums. If you are still having trouble with the sound on ION, try using the Xfinity My Account app to troubleshoot your cable box. You can reset it and get a signal sent to the box through the app. If you continue to have issues with it, please let us know so we can take a closer look.
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