Ion channel tiling and freezing

Happening consistently and on HD and SD. All other channels are fine. It’s getting really irritating!

Responses

CCGina

Official Employee

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800 Messages

2 years ago

Sorry to hear that ION channel is having trouble! What troubleshooting steps have already been tried so far? We don't want to have you repeat anything if it's not necessary!

If you need it, we have a guide for troubleshooting your cable via the My Account app :)

0

U

user_731d5a

Visitor

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2 Messages

2 years ago

I’ve done all the troubleshooting suggestions you sent and it’s still doing it!

1

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CCStephanieT

Contributor

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342 Messages

@user_731d5a Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

2 years ago

0

Channels and Programming

user_731d5a

Ion channel tiling and freezing

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