Visitor
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4 Messages
insp freezes
For the last few weeks INSP has been freezing constantly. I reset the box, changed the HDMI cable, changed the splitter to a similar splitter (same model), removed & retightened all of the cables but nothing works. Forward 1 channel then back & it usually clears. The signal strength reads "good." It is very frustrating. When working the picture quality is fantastic.
XfinityChelseaB
Official Employee
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1.8K Messages
1 month ago
Hello @fffjxc, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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