Visitor
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1 Message
I'm in Canada and need to question my bill and chat doesnt work
I canceled my Paramount subscription in December and in April, I communicated with a rep who agreed that it had been canceled and would ensure that I didn't get charged. Now the last 2 bills had the charge. I need them reversed. As I am in Canada for the summer, your system doesn't allow me to use chat.
XfinityRaf
Official Employee
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1.1K Messages
29 days ago
Good afternoon @user_aaad55. We can check on your account to confirm the subscription has been canceled. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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