27 Messages

Thursday, September 11th, 2025

I'm getting really tried of my bill fluctuating

I signed up for a cellphone plan that included the ultimate TV package, DVR services, and Peacock Premium for $79.43. However, when I attempted to add the Cinemax channel, my bill increased significantly. I tried to revert to my original billing amount, but I wasn't informed that any additions to my account were final and could not be reversed. Eventually, I managed to reduce my bill to an amount close to what I was originally paying, but this required cutting my DVR services. My bill last month came to $83.04.

I expressed that I needed to maintain this price, but I was not informed about the increase to $101.25 this is October's bill. I just want to have services that I can afford and nothing more. It feels as if there is a misunderstanding, as if you believe I have unlimited resources.

I need to get my bill under control. Despite how much I enjoy watching TV, I will consider returning the DVR, cable modem, and canceling my account if I don't receive satisfactory assistance. 

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27 Messages

17 hours ago

I posted like as requested and no one will talk to me or try help me resolve my problems? Ok Fair enough Thanks I was under the impression every customer is valuable, Thank you for your time 

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