Sutley's profile
Sutley
Stamp of Approval
1st Kudo
1st Reply

New Poster

 • 

4 Messages

Sun, Apr 19, 2020 4:00 PM

ID channel

We recently changed our plan and we were informed that we would lose the ID channel. However, we soon realized how much we watched it. I saw approximately 40,000 inquiries to this same question, why don't you offer it anymore?  We'd be happy to pay a reasonable amount per month to have it made available again. Are there any plans to make it available again?  I would think 40,000 inquiries should be enough to do this. Thank you. 

Susan Utley

Responses

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

1 y ago

Where do you see 40, 000? Comcast doesn’t announce anything until a deal in the future is ever made. Presently, you have it until you make an account change (like you were told).
Sutley

New Poster

 • 

4 Messages

1 y ago

I searched ID channel in the Community Forum search bar. It states 40,000 hits. At second look, it may count every time ID or channel is used. However, there are still quite alot of inquiries regarding this channel. In my humble opinion, it's worth Xfinity checking out and letting us know why instead of you aren't providing it any longer. Thank you. Long time Comcast customer!

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

1 y ago

The search isn’t a reliable source. If you just use ID, it searches not only for the ID channel, but caller ID, or words with “id” in them. For Comcast, removing that channel was a business decision made a long time ago.
Sutley

New Poster

 • 

4 Messages

1 y ago

Yes, that's pretty much what I replied.  Thanks, but the question still wasn't answered. 

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

1 y ago

Sure it was, there’s no announced plans for it to return.
Sutley

New Poster

 • 

4 Messages

1 y ago

Now it is

New to the Community?

Start Here