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user_gvfnhb
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Sunday, March 8th, 2026 7:20 PM

I need Peacock subtitles permanently off.

I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock than I can count. This is such a pain. The subtitles are in the middle of the picture and not even synced with the show.

Would you please help?

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XfinityBrianH

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2.1K Messages

25 days ago

 

user_gvfnhb Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_gvfnhb

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Thanks

I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock than I can count. This is such a pain. The subtitles are in the middle of the picture and not even synced with the show.

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25 days ago

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XfinityAmandaB

Official Employee

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3K Messages

 

user_gvfnhb To turn off closed captioning for Peacock on Xfinity X1, pause your program, press the down arrow, select the Audio & Subtitles (text bubble) icon, and choose "None". If captions persist, try toggling them on and off, using the "None" option, or restarting the app. 
Xfinity Community Forum
Xfinity Community Forum
 +4
Steps to Disable Captions on Xfinity/Peacock:
In-App Method (Best): While watching a video, press the down arrow on your Xfinity remote to bring up the player controls. Select the Audio & Subtitles button (looks like a speech bubble) and select "None" or uncheck English.
Alternative In-App Method: Press the left arrow on your directional pad while watching to access the menu, then navigate to the subtitle option.
Xfinity X1 Menu Method: Press the Xfinity button > Settings (gear icon) > Accessibility > Closed Captioning and set it to Off.
Troubleshooting: If the captions are stuck, some users report a bug where you must select "None" even if it appears already highlighted, or restart the app by selecting "Refresh" in the app menu. 

 

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25 days ago

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user_gvfnhb

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I have done all of that. I have even closed my Peacock account and later opening a new one.  It went off one time for one episode of a show. This is strictly a Peacock problem. My subtitle commands are not working.

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25 days ago

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user_8yyft2

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25 days ago

I have the same problem. It is definitely a Flex issue. I was watching the Peacock channel, Death on the Nile, using my Flex streaming box.  The subtitles would not shut off. I tried to turn them off in the app and then on the Flex settings with no luck. I shut off Flex and opened my Xbox One with the Peacock app and did not have a problem with subtitles. 

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XfinityDuron

Official Employee

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629 Messages

Hello there @user_8yyft2, just wanted to reach out to see if you were able to fix your flex box issues? 

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23 days ago

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user_gvfnhb

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6 Messages

No. It sounds like I'll have to continue to use screen mirroring. I'll get another smartphone for that. Stuff like this is ridiculous. Thanks for checking back.

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22 days ago

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XfinityMatthew

Official Employee

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1.7K Messages

Sorry we could not be of more assistance. We appreciate you reaching out to us. Let us know if you get it figured out. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

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SpecXii

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7 Messages

13 days ago

Nothing has worked for me. Been happening for atleast 6 months.

When I pause a show the captions option is actually "off". Have to toggle them on, press play, then pause, then toggle off.

EVEN MORE ANNOYING I have to do it twice. After I toggle caption first time, caption pop up again in a different smaller type font.

Most shows captions will stay off after toggling, however they'll turn back on randomly if it's paused too long 

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user_gvfnhb

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6 Messages

Yeah, it would be nice if the subtitles were actually synced with the words coming out of their mouth. Hahaha

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13 days ago

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user_ylp6z2

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14 hours ago

Yes please.  It doesn't happen with Roku only ZUMO.  From what I have read this problem has not been fixed for years.  

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user_gvfnhb

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6 Messages

2 hours ago

My solution to this problem was to close my account with Peacock. Just happens that I can get Peacock free through my Xfinity account. Now there are no subtitles when I turn them off. So, it was a win win. No subtitles, and free. Thanks.

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