I need Peacock subtitles permanently off.

I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock than I can count. This is such a pain. The subtitles are in the middle of the picture and not even synced with the show.

Would you please help?

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XfinityBrianH

Official Employee

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2.1K Messages

9 hours ago

user_gvfnhb Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_8yyft2

Visitor

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1 Message

4 hours ago

I have the same problem. It is definitely a Flex issue. I was watching the Peacock channel, Death on the Nile, using my Flex streaming box. The subtitles would not shut off. I tried to turn them off in the app and then on the Flex settings with no luck. I shut off Flex and opened my Xbox One with the Peacock app and did not have a problem with subtitles.

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user_gvfnhb

I need Peacock subtitles permanently off.

XfinityBrianH

user_8yyft2

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