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user_gvfnhb
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Sunday, March 8th, 2026 7:20 PM

I need Peacock subtitles permanently off.

I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock than I can count. This is such a pain. The subtitles are in the middle of the picture and not even synced with the show.

Would you please help?

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10 hours ago

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XfinityBrianH

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15 hours ago

 

user_gvfnhb Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_gvfnhb

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Thanks

I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock than I can count. This is such a pain. The subtitles are in the middle of the picture and not even synced with the show.

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11 hours ago

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XfinityAmandaB

Official Employee

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3K Messages

 

user_gvfnhb To turn off closed captioning for Peacock on Xfinity X1, pause your program, press the down arrow, select the Audio & Subtitles (text bubble) icon, and choose "None". If captions persist, try toggling them on and off, using the "None" option, or restarting the app. 
Xfinity Community Forum
Xfinity Community Forum
 +4
Steps to Disable Captions on Xfinity/Peacock:
In-App Method (Best): While watching a video, press the down arrow on your Xfinity remote to bring up the player controls. Select the Audio & Subtitles button (looks like a speech bubble) and select "None" or uncheck English.
Alternative In-App Method: Press the left arrow on your directional pad while watching to access the menu, then navigate to the subtitle option.
Xfinity X1 Menu Method: Press the Xfinity button > Settings (gear icon) > Accessibility > Closed Captioning and set it to Off.
Troubleshooting: If the captions are stuck, some users report a bug where you must select "None" even if it appears already highlighted, or restart the app by selecting "Refresh" in the app menu. 

 

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11 hours ago

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user_gvfnhb

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I have done all of that. I have even closed my Peacock account and later opening a new one.  It went off one time for one episode of a show. This is strictly a Peacock problem. My subtitle commands are not working.

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10 hours ago

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user_8yyft2

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10 hours ago

I have the same problem. It is definitely a Flex issue. I was watching the Peacock channel, Death on the Nile, using my Flex streaming box.  The subtitles would not shut off. I tried to turn them off in the app and then on the Flex settings with no luck. I shut off Flex and opened my Xbox One with the Peacock app and did not have a problem with subtitles. 

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