Shaysaree's profile
Shaysaree
1st Kudo
1st Best Answer
1st Reply

New Poster

 • 

3 Messages

Tue, Dec 10, 2019 5:00 PM

I have a contract for certain channels and they remove them? So long Comcast!

I signed a 2 yr deal with Comcast. Locked in rate with the channels I wanted. Then in Oct. they take TCM away and put in a sports pkg. I complain and they supposedly give me TCM back at no cost till end of my contract(Dec. 20th) Well, my bill comes in and they charged me twice for the sports pkg. I speak to someone and they agree that I should be getting it free till end of contract. But the new bill still has it on. Thinking they will reimburse me for it I pay it. The new bill now shows $20 more the next time. It has gone up $40+ since Nov!!!  Then I go to watch the retro channel and the thing said this channel is not available. I have been a loyal customer and never left Comcast but this is about it. I am ready to cut the cord. They are making me sign a contract I cannot get out of unless I pay a hefty fee but they can change what they want during said contract. WAY WRONG!   I hate to leave but its the principle. 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Official Employee

 • 

2.7K Messages

1 y ago

Hello, Shaysaree. Welcome to the Xfinity Forums!

We sometimes have to make changes to our channel lineups based on our contracts and agreements with various networks as well as to ensure we can stay competitive while continuing to provide customers with the best content possible. While this process is outlined in the subscriber agreement, I can definitely understand how this would be frustrating as a customer. 
I would be more than happy to work with you and make sure you are being charged correctly, receiving any credits that were promised, and we can even check to see if there are any other service plans that better fit your needs. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here