Hi, @user_nn8ap3, and thanks for posting on our community forum! I apologize hearing you're having trouble with your remote. Have you had a chance to check or replace the batteries?
You can also use our Xfinity app and Xfinity Assistant to check the remote's battery health.
If you're still experiencing issues after that, please let us know and we'll be happy to help further.
XfinityMelinda
Official Employee
•
240 Messages
3 hours ago
Hi, @user_nn8ap3, and thanks for posting on our community forum! I apologize hearing you're having trouble with your remote. Have you had a chance to check or replace the batteries?
You can also use our Xfinity app and Xfinity Assistant to check the remote's battery health.
If you're still experiencing issues after that, please let us know and we'll be happy to help further.
0
0