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user_epmefo
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06/22/2026 8:38 PM

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I can't get my cable to work at all

Hi, I can't get my cable to work at all. I unplugged the box. I even tried Xfinity Stream, but that doesn't work. I tried calling the local stores, but I can't get through. I also tried calling the corporate number, and I can't get through there either. My internet is working; it's just my TV service that isn't. I live in Albuquerque, New Mexico, area code 87114.

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32 minutes ago

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XfinityShawn

Official Employee

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2.8K Messages

4 months ago

user_epmefo There was a wide service interruption for cable that should be resolved by now. Let us know if you still need assistance. 

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user_72biw7

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@XfinityShawn​   We were on Seasonal xfinity but we have returned and our tv is not getting us to any channels.  It shows a message that the updates may be still in the process.  Can you check the status?

1 day ago

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EG

Expert

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122.8K Messages

32 minutes ago

@user_72biw7 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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