Hello, BILLYBOB40S! It's important to us that you're able to enjoy your shows! Is there an error code or message when tuning in? I appreciate you trying some troubleshooting steps. A few things you can try:
Using your Xfinity Voice Remote, say "System Refresh", or press the A button, select the System Refresh tile, and press OK. This will refresh your TV box and may resolve common service issues. Unplug the power cord from the back of your TV box, wait about 10 seconds, and then plug it back in to restart the device. Open the Xfinity App, navigate to the Services tab, and select Troubleshoot TV Issues to run guided diagnostics and troubleshooting. Please let us know if you notice any changes after trying these steps, and we'll be happy to continue troubleshooting with you.
BILLYBOB40S - Thank you for sharing and for trying those troubleshooting steps. A few other steps to try would be to ensure the round cable coming from the outlet to the back of the TV is secured on tightly and to remove or try adjusting the splitter, if applicable. If we're unable to resolve this issue revmoetly we can help schedule an expert Xifnity techcnain to take a closer look.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
BILLYBOB40S
Visitor
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4 Messages
2 months ago
Missing channel 809 WMUR ABC in Goffstown nh
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XfinityThomasA
Official Employee
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3.9K Messages
2 months ago
Using your Xfinity Voice Remote, say "System Refresh", or press the A button, select the System Refresh tile, and press OK. This will refresh your TV box and may resolve common service issues.
Unplug the power cord from the back of your TV box, wait about 10 seconds, and then plug it back in to restart the device.
Open the Xfinity App, navigate to the Services tab, and select Troubleshoot TV Issues to run guided diagnostics and troubleshooting.
Please let us know if you notice any changes after trying these steps, and we'll be happy to continue troubleshooting with you.
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