I added the more sports and entertainment package but am unable to view nfl red zone

Same here. So frustrated! Tried again this morning and my cart won't even except the add. :-(

Hello @user_t2rge3, thank you for taking the time to reach out on social media.  I understand your concern with NFL Redzone, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

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Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message