mts2284's profile

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1 Message

Sat, Dec 28, 2019 4:00 PM

How to turn off automatic sign in - ESPN and all apps on iPad

How do I turn off Xfinity automatic sign in.  When using my iPad...I click on the ESPN app but it it ALWAYS signs in to my girlfriend's Xfinity account (who doesn't have full ESPN access).  I cannot log into my xfinity account on her WiFi or mine.  Why is that?  How do I turn off Xfinity automatic sign in on ALL apps?   It's incredibly frustrating.  I don't want to be Xfinity automatically signed in on ANY app.  Frankly, I should be able to login in with any id and password I have access to.  In this case, I have two accounts but automatically logs into the one I don't want.  How can we fix this?  Surely there's a way.

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Responses

BruceW

Gold Problem Solver

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22.3K Messages

1 y ago

Does the description of Auto-Authentication near the bottom of https://www.xfinity.com/support/articles/online-tv-through-partner-sites help?

New Poster

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1 Message

9 m ago

This is the worst answer. Xfinity you guys are struggling hard in this department. 1 hour of surfing your website and I still get automatically logged in my account. 

New Poster

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1 Message

9 m ago

Hey just had this exact same problem, but then I realized it verifies through your IP address so if you're on your phone try turning off WiFi and using cellular data to sign in. (or any other wifi network) and it works like a charm!

New Poster

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1 Message

8 m ago

I’m sure you solved this by now, but for anyone who runs into this in the future, I found the solution for me was to disable the ESPN app’s access to my TV Provider via the Settings app on my iPhone.

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