I think this should work: Bring up your Xfinity Settings page on your TV (on mine, I press the "Xfinity" button on my remote, then scroll to the right until something that looks like a sprocket is selected) Select "Preferences", then "General" Highlight "Prefer Best Available Resolution", and switch the value to "Off" It says that it applies to video playback, but I think it applies to selecting a channel as well.
@user_pomtk4 Thanks for posting! Indeed, our amazing ThatDonGuy is right! He's a great problem solver, with the right steps.
You can save the page with instructions to your browser, in case you ever need them in the future here https://www.xfinity.com/support/articles/x1-auto-tune-to-hd-channels.
ThatDonGuy
Problem Solver
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764 Messages
10 months ago
I think this should work:
Bring up your Xfinity Settings page on your TV (on mine, I press the "Xfinity" button on my remote, then scroll to the right until something that looks like a sprocket is selected)
Select "Preferences", then "General"
Highlight "Prefer Best Available Resolution", and switch the value to "Off"
It says that it applies to video playback, but I think it applies to selecting a channel as well.
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XfinityBenny
Official Employee
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533 Messages
10 months ago
@user_pomtk4 Thanks for posting! Indeed, our amazing ThatDonGuy is right! He's a great problem solver, with the right steps.
You can save the page with instructions to your browser, in case you ever need them in the future here https://www.xfinity.com/support/articles/x1-auto-tune-to-hd-channels.
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