Hello, user_5mqzfz, and thank you for joining us here on the Forums! To cancel a program reminder please follow these steps: Using the on-screen guide, find and highlight a program that you had previously set a reminder about, and press the INFO button on your remote control. Highlight Reminder Options, and press the OK button. Highlight Cancel Series Reminder, and press the OK button. The Series Reminder Canceled confirmation message appears on-screen, and you're good to go.
We’ve canceled sports reminders for a team and yet they’re still showing up. The stream app shows them as disabled as well as through the TV. Is there some other place to disable them?
Greetings, @rpf75! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with these reminders, but you have definitely come to the right place for assistance. Your account may just need to be refreshed with the runtime servers to confirm those preference changes. How long ago did you disable the reminders?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
rpf75 Thank you for letting us know. When you can, please send a Direct Message with your full name and address so that we can investigate this further. Here are instructions on how to send a DM in case you need them:
Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Why does Comcast feel that they need to put sports reminders on the last channel option like today that there is college football. Your customers know that there is college football and we don't need a cable company to tell us that.
I had my last channel option set up just the way I wanted today and here comes Comcast to totally screw it up.
So what does it take to tell whoever makes the decision at Comcast on these sports reminders that they are not needed as your customers know when games are scheduled and don't need these reminders.
XfinityThomasA
Official Employee
•
1.9K Messages
7 months ago
Hello, user_5mqzfz, and thank you for joining us here on the Forums! To cancel a program reminder please follow these steps:
Using the on-screen guide, find and highlight a program that you had previously set a reminder about, and press the INFO button on your remote control.
Highlight Reminder Options, and press the OK button.
Highlight Cancel Series Reminder, and press the OK button.
The Series Reminder Canceled confirmation message appears on-screen, and you're good to go.
Use program reminders on your X1
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rpf75
Contributor
•
53 Messages
2 months ago
We’ve canceled sports reminders for a team and yet they’re still showing up. The stream app shows them as disabled as well as through the TV. Is there some other place to disable them?
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seattle4sports
Contributor
•
88 Messages
2 months ago
Why does Comcast feel that they need to put sports reminders on the last channel option like today that there is college football. Your customers know that there is college football and we don't need a cable company to tell us that.
I had my last channel option set up just the way I wanted today and here comes Comcast to totally screw it up.
So what does it take to tell whoever makes the decision at Comcast on these sports reminders that they are not needed as your customers know when games are scheduled and don't need these reminders.
0
0