GTMulg's profile

Visitor

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1 Message

Friday, April 11th, 2025 7:18 PM

How to cancel Max basic with ads

Last month i subscribed to Max basic with ads and now I want to cancel it.  There does not appear to be a way to do that. the Max app on the x1 device says to cancel in the xfinity app and the xfinity app says to cancel in the x1 device.  I see others have received help with this here, please help me cancel Max basic with ads.

Accepted Solution

Official Employee

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1.9K Messages

3 months ago

Thank you for reaching out to us here @GTMulg. If you are still having an issue removing the Max app I will be happy to assist you with that here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Official Employee

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2.1K Messages

3 months ago

It was a pleasure, @GTMulg working with you in private and getting you taken care of. We do appreciate YOU and we do appreciate your business!-Richard

Visitor

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1 Message

8 days ago

Xfinity is absolutely terrible. Been going around in circles trying to cancel Max. Xfinity told me to go onto the app to cancel. When I went on the app was told to cancel through Xfinity. So many smoke screens. Seems like they take people hostage and find ways to keep the service on. 

Official Employee

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2K Messages

Good evening @user_0x43qw and thank you for reaching out on our Forums, we appreciate it! I see you are having trouble with your MAX subscription. Our dedicated Communities team is happy to help get this resolved. To get started, can you please send us a Direct Message with your name and service address? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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