Visitor
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1 Message
How to cancel Max basic with ads
Last month i subscribed to Max basic with ads and now I want to cancel it. There does not appear to be a way to do that. the Max app on the x1 device says to cancel in the xfinity app and the xfinity app says to cancel in the x1 device. I see others have received help with this here, please help me cancel Max basic with ads.
Community Best Answer
XfinityJohnG
Official Employee
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3K Messages
1 year ago
Thank you for reaching out to us here @GTMulg. If you are still having an issue removing the Max app I will be happy to assist you with that here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityRichard
Official Employee
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3.5K Messages
1 year ago
It was a pleasure, @GTMulg working with you in private and getting you taken care of. We do appreciate YOU and we do appreciate your business!-Richard
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user_0x43qw
Visitor
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1 Message
1 year ago
Xfinity is absolutely terrible. Been going around in circles trying to cancel Max. Xfinity told me to go onto the app to cancel. When I went on the app was told to cancel through Xfinity. So many smoke screens. Seems like they take people hostage and find ways to keep the service on.
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