1 Message

Sun, Jan 2, 2022 6:26 PM

How do I report episode guide mistakes?

This Old House and Ask This Old House are ALL listed as Repeats (even new shows).  Therefore, my series recording set to record new shows only NEVER records anything!  There are so many repeats broadcast everyday that I can't set my series recording to include repeats, otherwise, I will record tons of repeats all the time.

This has been broken since the pandemic started so at least 2 years.


Official Employee


602 Messages

5 m ago

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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