@user_7bb8b2, I would be happy to help you add channels to your current lineup. I would need to gather some account specific details. First, I recommend taking a look at the channel package options available in your area. This link will help you pick the right one to meet all your needs
When you are ready, please send my team a private message with your full name, name of account holder (if different), and service address. To send a private message click the chat icon in the right corner. When prompted select "Xfinity Support" as the handle. We look forward to hearing from you!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Thanks for letting us know you are not seeing the chat icon, @user_7bb8b2. You will need to be signed into the Forums. The chat icon looks like a little notepad and is located at the top right of this page. For me, it is in the white title bar, just down from the top of the page. Click on that to send a message. You will want to type or select "Xfinity Support" for the handle you are sending the message to. We look forward to hearing from you.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears (the "Xfinity Support" graphic replaces the "To:" line)
Type your message in the text area near the bottom of the window
@user_7bb8b2, thank you for your continued efforts to stick with us on our forum and reach out in a private message. It's odd you're having trouble, but I still have your back on this. Are you able to try a different browser to access the peer-to-peer chat? If not, can you please try clearing your cache and cookies and then attempt to send us that private message?
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
1 m ago
You would have to upgrade to a package that included the channels, whatever they are
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ComcastAnna
Official Employee
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100 Messages
1 m ago
@user_7bb8b2, I would be happy to help you add channels to your current lineup. I would need to gather some account specific details. First, I recommend taking a look at the channel package options available in your area. This link will help you pick the right one to meet all your needs
https://comca.st/3s5BMW2
When you are ready, please send my team a private message with your full name, name of account holder (if different), and service address. To send a private message click the chat icon in the right corner. When prompted select "Xfinity Support" as the handle. We look forward to hearing from you!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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user_7bb8b2
Visitor
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4 Messages
1 m ago
Where is 'the chat icon in the right corner'?
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user_7bb8b2
Visitor
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4 Messages
1 m ago
When I click on what says 'peer to peer chat', there's nothing that says 'xfinity support'.
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BruceW
Gold Problem Solver
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22.3K Messages
1 m ago
To send the requested Private Message:
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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user_7bb8b2
Visitor
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4 Messages
22 d ago
I can't click the pencil and paper icon. I get the red circle with the line through it. Everything else I've tried gets me a 'sorry' page or
400 Bad Request
How do I switch to Preferred 200+ in my tv package?
(edited)
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